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Returns & Warranty

• 14-day returns on most items unopened & unused in original packaging.
• Opened/used items are final sale (not returnable).
• Color note: colors may vary by screen/device and manufacturer batch. “Matching” shades across Gel/Dip/Polish are not guaranteed.
• Electronics (lamps, e-files, dust collectors, etc.) are not returnable once opened.
• Warranty/defects are handled through the manufacturer (RMA).
• Damaged deliveries: report immediately and keep the box + packing slip. Photos required for claims.

How to Start a Return

1. Call 1888 887 8807 within 14 days of receiving your order.
2. Provide your order number and the reason for your return.
3. Once approved, we’ll share the return instructions. Refunds or credits are issued after the product is received and inspected.

Return Policy

Return & Warranty Policy

1) Before You Buy (Beginners / DIY / Non-Professionals)

• Due to screen/device variations and manufacturer updates, product photos may not 100% represent the item you receive.
• We recommend purchasing colors/products you’re already familiar with or have researched thoroughly.
• Need help deciding? We can provide additional photos/videos of current inventory upon request.
• Many items are intended for professional use. Training and/or practice on a practice device is recommended prior to application to help avoid injury or adverse reactions.

2) “Matching” Colors (Gel / Dip / Nail Lacquer)

“Matching” sets (Gel, Dip, and Polish) may vary from product to product due to manufacturer batch differences. Matching is not guaranteed.

• Once opened or used, these items are not returnable.
• Matching collections and color charts may require minor updates by the end user as manufacturers may update shades.

3) General Returns

Eligible Returns

• 14-day returns are available for most items that are unopened and unused, in their original packaging.

Not Returnable

• Opened or used items are final sale (not returnable).
• Electronic items (including but not limited to nail lamps, filing machines, LED lamps, dust collectors, etc.) are not returnable once opened.

Store Credit & Restocking Fees

• In some cases, store credit may be provided for returns and may include a restocking fee deducted from the credit.
• Some opened items may incur a 25% restocking fee only with prior management approval.

4) Full Sets / Complete Collections / Full Set Promotions

• Complete sets are intended for customers who are familiar with the product line and are ready to carry the full line in a salon/store environment.
• These sets are not offered as a “trial”. Dissatisfaction with the product line is not returnable.
• If a full set is returned, a 25% restocking fee applies.
• All original packaging and any included bonus/free items must be returned, or their value may be deducted from the final return amount.
• Free items included in sets are part of the set package. Substitutions may be made if an item is out of stock.

5) Damaged Deliveries (Shipping Damage Claims)

• Damaged deliveries must be reported immediately.
• You must keep the shipping box, packing materials, and packing slip.
• To process a claim, we require photos of:

1. how the outer box arrived,
2. internal damage, and
3. the packing slip.

• Claims cannot be processed without all required proof.

6) Warranty & Defective Items

• All warranty and defective claims are handled through the manufacturer (RMA process).
• We do not carry spare parts and do not operate a repair/service center.
• If you report a defective item to us immediately, we will help connect you with the correct manufacturer warranty resources.
• Items marked as “new” are new and unopened from the manufacturer. We do not open or test new products prior to shipment.

7) Need Help?

If you need assistance with a return request, damaged delivery claim, or manufacturer warranty resources, please contact us and include:

• Order number
• Photos/videos (if applicable)
• A brief description of the issue